KBid1005: Unable to create files on the root directory

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KBid1005: Unable to create files on the root directory

problem

Reflex DataVault: Unable to create files on the root directory

Reflex DataVault (HMG): Unable to create files on the root directory

After installing Reflex DataVault HMG on a Windows XP laptop when logged on as a user, it is not possible to create or copy files.

symptoms

Users are unable to create files on the root of the DataVault HMG encrypted drive.

cause

By default MS Windows XP applies security on the root of any hard drive and prevents the creation and copying of new files.

solution

All data must be saved in folders within the DataVault HMG drive.

additional information

Knowledgebase item applies to:	Reflex DataVault
Related Knowledgebase Items:	None
Related FAQs:	None
Last Reviewed:	01/01/1970