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KBid1002: I’m locked out of my DataVault container.

problem

Reflex DataVault: I’m locked out of my DataVault container.

The information in article applies to the following product
  • Reflex DataVault AES Corporate Edition
The information in article applies to the following operating systems
  • Windows NT/2000/XP
symptoms

Double clicking on the encrypted DataVault drive gives the following error ‘The maximum bad logon attempts has been exceeded’.

cause

The password has been entered incorrectly more than the specified maximum number of logon attempts.
solution

Logon to the workstation with local administration rights.

Click on ‘Start, select ‘Settings’, then ‘Control Panel’, double click on the ‘Reflex DataVault Administration Tool’ icon.

Select the drive by clicking on it once, then click on the ‘Configure the selected encrypted drive’ icon (4th one along looks like a notepad with a tick and a pen).

When the wizard pops up, click ‘Next’, the following screen will display information regarding the selected container, from here you can modify options of your drive, click ‘Next’, under the ‘Account Status’ options change from ‘Account Disabled to ‘Account Enabled’.

Click ‘Next’ to continue, the resulting screen with give you a summary of the changes made, click ‘Finish’ and navigate back to your DataVault container.

Now double clicking on your vault again will allow you to enter the password, if entered correctly, you’ll have access to your container.

If the machine is in a remote location it is possible to use the secure challenge response system to remotely authenticate and reset the password.


additional information

Knowledgebase item applies to: Reflex DataVault
Related Knowledgebase Items: None
Related FAQs: None
Last Reviewed: 15/04/2003
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