Reflex Magnetics KnowledgeBase Print Friday 12th May, 2006

Knowledge Base ID6056
problem

Reflex Disknet Pro: User is picking up a default profile.
    - The user is picking up a Default profile.
    - The Disknet Client PC’s are not appearing in the Disknet Server Console.
    - User cannot manually update their Disknet Profile.
symptoms



cause

    - The Server Name is configured incorrectly in the registry or in the SMTP Setup screen when installing the Reflex Disknet Pro Server.
    - The Server Name is configured incorrectly when the Reflex Disknet Pro Client is configured Server Connections screen.
    - The Server Name is configured incorrectly in the Config.ini file before silently deploying Reflex Disknet Pro Client.
    - The user is not assigned to a user group or the correct user group within the Disknet Server


solution

    Solution 1:
    - On the Disknet client machine, open the Windows Registry and click on Start>Run> and type Regedit or Start>Run> Regedit32.
    - Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Reflex\Disknet. There is a key to the right called “ServerName” and this will contain the name of the Disknet server as well as what port that the Disknet client will communicate with the Disknet server on.
    - Double click “ServerName” and enter the Disknet server DNS Name or IP address followed by a colon “:” and then the port number you wish to use.
    - Press Enter and then close the Windows Registry.
    - Test the connection to the Disknet server now by right clicking the Disknet Tray Icon, Selecting “Options”.
    - When the new window appears, click “Test” – this will PING (send a test packet of information) the Disknet server and see if communication can be made. If communication is successful, retry manually updating the Disknet Profile.
    - Right-click the Disknet Tray icon and select Options again.
    - Click Update.
    If communication is successful the following message will appear: “Profile Update Was Successful”
    Solution 2:
    - Open the Disknet Server Console.
    - Click the “Users” node on the left-hand side of the screen.
    - Look for the user which is not picking up the correct profile:-
    1. If the user does not appear in the list it means that the user is not part of any group within Disknet. To resolve this, please add this user to a group within Disknet.
    2. If you can find the user in the list, Right-Click the user and select “Properties”.
    - Select the “Profiles” tab
    - Ensure that under the section “Active Profiles” the correct profile is listed. N.B. The “Default” profile will always be listed.
    - If the correct profile is not listed, please ensure that the user is part of the correct User Group.
    - Once you have added the user to the correct Group, reload their profile. Test that the user is picking up the correct profile by manually updating the Disknet Profile on the client pc.
    - Right-click the Disknet Tray icon and select Options.
    - Click Update.
    If communication is successful the following message will appear:
    “Profile Update Was Successful”


Last Reviewed: 01/01/1970



article posted: Thursday 20th April, 2006
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