Reflex MailSafe is not detecting the installed Anti-Virus Scanner

Reflex Magnetics KnowledgeBase Print	Friday 12th May, 2006

Knowledge Base ID4001

problem

Reflex MailSafe: Reflex MailSafe is not detecting the installed Anti-Virus Scanner

Reflex MailSafe is not using the installed Anti-Virus scanner to check incoming and outgoing e-mail.

symptoms

Reflex MailSafe is not using the installed anti-virus scanner to check all incoming and outgoing e-mail even though Anti-Virus scanning is enabled.

cause

The Reflex MailSafe database engine does not contain support for the version of Anti-Virus scanner installed.

solution

Download the latest Avirdef.cab database file from the Reflex Products Update area and copy it to C:\Program Files\Common Files\Reflex.

Last Reviewed: 09/09/2003

article posted: Monday 5th January, 2004